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What personal data do we collect?

• We collect contact information about our customers and prospects. This includes names, addresses, e-mail addresses, phone numbers, etc.
• We collect information about how you use this website.

Why do we collect personal data?

• If you are a customer or a former-customer,
  • we need your personal data to be able to communicate with you and your colleagues about your projects.
  • we also use your contact details to maintain a proper relationship with you. For example by sending you a Christmas card, by keeping you posted about other interesting projects or by executing any other action that might improve our relationship.
  • we use your personal information to send you marketing information
  • we use your personal data to fulfill our legal obligations like sending and storing invoices
• If you are not a customer, but a prospect, a head-hunter or alike,
  • we need your personal data to be able to communicate with you or send you marketing information about Snowshine and related services.
• If you browse around on this website,
  • we collect information about how you use this website, on one hand to improve the website on the other hand to learn more about the different tracking opportunities that tooling is offering

On which ground do we collect personal data?

• As a (former-)customer,
  • we collect your personal data to be able to properly execute the contract that we both agreed to.
  • Part of the personal data, like the invoices and related personal information, is kept because of our legal obligations
• As a prospect and as a former-customer
  • we keep you personal data because of our legitimate interest to keep our business healthy and make it grow.
• As a user of this website
  • we keep your personal data based on our legitimate interest to make our website working properly
  • we also keep some personal data based on our legitimate interest to keep on learning about the different tracking technologies.

When do we remove your personal data?

• As a (former-)customer, we keep your personal data 10 years after the last customer contact.
• As a prospect, we keep your contact details 5 years after our last contact
• As a user of this website, we only keep your personal data for 1 month.

Executing your rights

European privacy law (GDPR) provides you with some rights like

• the right to know which data we have from you
• the right to rectify this information if applicable
• the right to erasure or to be forgotten
• the right to restrict processing of your personal data
• the right to object
• the right to data portability
• some rights with respect to automated decision making and profiling
  
  

If you want to execute one or more of these rights, please send us an e-mail on privacy@snowshine.be with your formal request and some contact details, preferably e-mail or phone number.
We will contact you to provide you a safe way to identify yourself properly and handle your request.

When you are not satisfied with the way we handle your personal data or your requests, you can always contact the belgian privacy authority to log a complaint.

Transferring your data

We do not transfer your personal data to 3rd parties.